Refund Policy

Our commitment to quality and your satisfaction.

30-Day Replacement Warranty

At PVAWolf, we stand behind the quality of our phone‑verified accounts. We offer a 30-day replacement warranty on all accounts purchased from our website. This means that if any account stops working or gets banned within 30 days of delivery due to issues on our side, we will replace it free of charge.

Note: We do not offer direct monetary refunds. Instead, we provide free replacements for any faulty accounts within the warranty period. This ensures you always have working accounts for your projects.

Eligibility for Replacement

To be eligible for a replacement, you must:

  • Report the issue within 30 days of the original purchase date.
  • Provide your order number and the email address used for the purchase.
  • Explain the problem (e.g., account banned, login failed, phone verification lost).
  • Allow us up to 24-48 hours to verify the issue.

Replacement requests can be submitted via email at hs1202742@gmail.com or through our Telegram channel.

What Is Covered

Our replacement warranty covers:

  • Accounts that are banned or suspended due to reasons on our side.
  • Accounts that fail phone verification after purchase.
  • Invalid login credentials provided at delivery.
  • Accounts that do not match the description (e.g., wrong country, wrong age).
  • Accounts with incorrect or missing recovery information.

What Is Not Covered

Replacements will not be provided in the following cases:

  • Issues arising from misuse, violation of platform terms, or spam activity.
  • Accounts that are lost because you changed the recovery information and forgot it.
  • Requests made after 30 days from the purchase date.
  • Accounts that were delivered correctly but later banned due to platform‑wide policy changes.
  • Accounts that stop working due to changes made by the buyer (e.g., password change without backup).

How to Request a Replacement

Follow these steps to request a replacement:

  • Send an email to hs1202742@gmail.com or contact us on Telegram @pvaWolf with the subject "Replacement Request".
  • Include your order number, the email used at checkout, and a brief description of the issue.
  • Our support team will review your request and respond within 24-48 hours.
  • If approved, we will send the replacement account details to your email or Telegram.

Exceptions for Bulk Orders

For bulk orders (50+ accounts), we may request additional information or evidence of the issue. We reserve the right to limit replacements to a reasonable percentage of the order in case of widespread platform issues.

Contact Us

If you have any questions about our refund or replacement policy, please contact us:

Last updated: February 26, 2026